Terms and Conditions

Effective Date: 09/28/2026
Last Updated: 09/28/2026

These Terms and Conditions (“Terms”) govern access to and use of the website located at www.leadshydra.com and the products and services provided by LeadsHydra LLC, doing business as LeadsHydra, with its principal business address at 817 Governors Blvd. Billings, MT. 59105 (“Company,” “we,” “us,” or “our”).

Our products and services may include software subscriptions, hosted applications, data subscriptions, licensed datasets, application programming interfaces, business intelligence, marketing tools, and related services, collectively referred to as the “Services.”

1. Acceptance and Eligibility

You accept these Terms when you select an acceptance checkbox, click a button clearly identified as indicating agreement, sign an order incorporating these Terms, or otherwise affirmatively agree to them.

If you accept these Terms on behalf of a business or other organization, you represent that you have authority to bind that organization. In that case, “you” and “your” refer to that organization.

You must be at least 18 years old and have the legal capacity to enter into a binding agreement. The Services are intended for business or professional use and are not directed to children.

If you do not agree to these Terms, do not purchase, register for, or use the Services. Nothing in these Terms limits rights that applicable law does not allow you to waive.

2. Services and Orders

The Services available to you depend on the subscription, package, or product you purchase. An accepted checkout description, order form, proposal, or statement of work that identifies your purchase is an “Order.”

Your Order will identify applicable pricing, subscription duration, features, usage limits, data quantities, delivery requirements, and any additional commitments. You are purchasing the Services described in your Order, not features or capabilities that may be developed in the future.

We will provide the Services substantially as described in the applicable Order and perform related professional services with reasonable care and skill.

A separately executed agreement controls over these Terms to the extent it expressly addresses the same subject and conflicts with them. A data processing agreement controls with respect to its covered data-processing activities.

3. Accounts and Authorized Users

You must provide accurate account and billing information and keep that information current.

You are responsible for maintaining the confidentiality of your login credentials, limiting access to authorized users, and ensuring that those users comply with these Terms. Account access may not exceed the user limits included in your purchased plan.

You must promptly notify us at [email protected] of suspected unauthorized access or misuse. Your responsibility for account activity does not excuse our own security obligations or make you responsible for unauthorized activity caused by our breach of these Terms.

4. Software Access and Acceptable Use

During your paid subscription term, we grant you a limited, nonexclusive, nontransferable right to access and use the software components of the Services for your authorized business purposes, subject to your Order and these Terms.

Unless expressly permitted in writing, you may not resell, sublicense, rent, or provide unauthorized third parties with access to the Services; bypass security controls or usage limits; interfere with service operation; introduce malicious code; or access information you are not authorized to access.

You may not copy, modify, reverse engineer, or attempt to obtain the source code of the Services, except to the extent applicable law expressly permits such activity despite this restriction.

Automated access must use an authorized interface and comply with the rate limits and technical requirements disclosed for your plan. Agency, client-management, reseller, and white-label rights must be expressly included in your Order.

5. Data Licensing and Permitted Use

“Licensed Data” means datasets, contact records, business information, reports, or other data that we make available under a DaaS offering. Licensed Data does not include information you independently provide to us.

Licensed Data is licensed, not transferred to you without restriction. Subject to payment and compliance with these Terms, you may use it only for the purposes, users, territories, and duration specified in your Order.

Unless your Order expressly authorizes otherwise, Licensed Data is for your own internal business use. You may not sell, redistribute, publish, sublicense, or make it available as part of another database, data product, or service.

You may share Licensed Data with personnel and service providers who need access for your permitted use, provided they are subject to appropriate confidentiality, security, and use restrictions. You remain responsible for their use on your behalf.

You may not use Licensed Data for stalking, harassment, unlawful discrimination, reidentifying deidentified individuals, or determining eligibility for credit, employment, housing, insurance, or another purpose regulated under the Fair Credit Reporting Act.

Your Order must identify the applicable data-license duration and any rights to retain or use downloaded records after cancellation. Downloading records does not extend their license period or create resale rights.

We remain responsible for having the rights and permissions necessary to supply Licensed Data as represented in your Order and for our own legal compliance.

6. Marketing, Communications, and Consent

Access to a telephone number, email address, contact record, or lead does not by itself establish permission to contact that person through every communication channel.

Before initiating calls, text messages, emails, advertisements, or other communications using the Services or Licensed Data, you must determine that the proposed communication is lawful and that any required consent or other authorization exists.

You are responsible for the communications you initiate or direct, including compliance with applicable requirements under the Telephone Consumer Protection Act, CAN-SPAM Act, telemarketing rules, do-not-call requirements, privacy laws, and relevant state laws.

Your responsibilities include maintaining required consent records; honoring withdrawals of consent and opt-out requests; using appropriate suppression lists; following applicable calling-hour and identification requirements; and ensuring that your messages are accurate and not misleading.

Any consent information supplied with a record must be evaluated for the particular sender, purpose, channel, and communication method you intend to use. Consent may be limited, withdrawn, or otherwise inapplicable to a proposed campaign.

These Terms do not transfer our own legal responsibilities to you or excuse either party’s unlawful conduct. Acceptance of these Terms is not, by itself, consent to receive marketing calls or text messages from us.

7. Customer Content, Privacy, and Security

“Customer Content” means information, files, contact lists, documents, instructions, and other materials you submit to the Services. You retain whatever ownership rights you have in Customer Content.

You grant us a limited right to host, process, transmit, and otherwise use Customer Content as reasonably necessary to provide, secure, maintain, and support the Services and follow your lawful instructions. These Terms do not grant us an unrestricted right to sell Customer Content or use it to train general-purpose artificial intelligence models.

You represent that you have the rights, notices, permissions, and other lawful grounds needed to provide Customer Content and authorize its processing.

Our Privacy Policy, explains our information practices. These Terms do not substitute for any separately required privacy notice or consent.

Where we process personal data on your behalf, a separate data processing agreement must be entered into before processing begins when required by applicable law. Where either party independently determines the purposes and means of processing, that party remains responsible for the obligations applicable to its role.

We will maintain reasonable administrative, technical, and physical safeguards appropriate to the Customer Content we process. We will notify you of a confirmed security incident affecting Customer Content without undue delay and as required by applicable law or our data processing agreement.

Unless expressly authorized in a separate written agreement with appropriate safeguards, you must not submit protected health information, payment-card security codes, Social Security numbers, biometric identifiers, children’s personal data, or similarly sensitive regulated information.

8. Fees, Taxes, and Payment

You agree to pay the fees disclosed in your Order. Unless otherwise stated, prices are in U.S. dollars.

Subscription fees are charged according to the billing schedule presented at purchase. Setup fees, professional-service charges, data purchases, and usage-based fees apply only when disclosed and agreed to.

Any usage-based charges must be calculated using the rates and measurement methods disclosed for your plan. You are responsible for applicable transaction taxes, excluding taxes based on our net income.

You authorize us and our payment processors to charge your designated payment method for amounts you have agreed to pay.

If payment fails, we may request an updated payment method and provide notice before suspending Services for nonpayment. We will not suspend solely because of a reasonably documented, good-faith billing dispute while the parties are working to resolve it, provided undisputed amounts are paid.

9. Subscriptions, Automatic Renewal, and Trials

A subscription renews automatically only when automatic renewal is disclosed and you affirmatively authorize it at purchase.

The initial term, renewal frequency, recurring price or pricing method, and cancellation instructions will be presented before purchase. An authorized subscription will renew for the disclosed renewal period unless canceled before the next scheduled renewal charge.

We will provide renewal notices and obtain additional consent when required by applicable law.

Any free trial or promotional period will identify its duration, the price charged afterward, and how to cancel before a charge occurs. A trial converts to a paid subscription only when that conversion has been clearly disclosed and authorized.

If your Order includes a fixed contractual term paid in installments, the installment schedule does not make that commitment month-to-month. Any minimum commitment must be clearly disclosed before acceptance.

10. Cancellation, Refunds, and Billing Questions

You may cancel automatic renewal through www.leadshydra.com/accounts or by contacting [email protected] before your next scheduled renewal charge.

We will confirm cancellation. An administrative processing delay will not cause an additional renewal charge when your cancellation request was timely submitted through a designated method.

Unless applicable law or your Order provides otherwise, cancellation stops future renewals and your access continues through the end of the current paid term. Simply stopping use, uninstalling an application, or disconnecting an integration does not cancel a subscription.

For a clearly disclosed fixed-term commitment paid in installments, cancellation of renewal does not eliminate fees due for the current committed term, subject to your termination rights and applicable law.

Except as otherwise stated in your Order, these Terms, or applicable law, fees for completed work, delivered data, and elapsed subscription periods are nonrefundable. We generally do not provide prorated refunds solely because you stop using the Services before a paid term ends.

This policy does not prevent refunds for duplicate or unauthorized charges, refunds required by law, or refunds expressly provided elsewhere in these Terms. If we terminate a prepaid Service for convenience, permanently discontinue it without an agreed replacement, or fail to cure a material breach that entitles you to terminate, we will refund prepaid fees attributable to the unused affected period or undelivered portion.

Please report suspected billing errors promptly to [email protected]. Nothing in these Terms eliminates lawful payment-dispute or chargeback rights.

11. Pricing and Service Changes

We may change pricing for future purchases or renewal terms. We will provide at least 30 days’ advance notice of an increase affecting an existing subscription, or a longer period when required by law.

A price increase will not apply during a prepaid fixed term unless you request a change that carries additional charges or expressly agree otherwise. You may cancel renewal before an increase takes effect.

We may update the Services to improve functionality, security, or legal compliance. We will not materially reduce a paid Service’s core functionality during a committed term without providing an appropriate remedy, such as a reasonably equivalent replacement or termination with a refund of unused prepaid fees.

Data availability may change to honor privacy rights, source restrictions, or legal requirements. Such changes do not excuse our express commitments in an Order without an appropriate contractual remedy.

12. Intellectual Property and Confidentiality

We and our licensors retain all rights in the Services, software, documentation, templates, branding, and Licensed Data, excluding Customer Content and any deliverables expressly assigned to you in writing.

No ownership rights are transferred except as expressly stated in an Order or separate agreement. You may not remove proprietary notices or use our trademarks in a way that suggests an unauthorized affiliation.

Each party must protect the other’s nonpublic information that is identified as confidential or reasonably should be understood to be confidential. It may be used only to perform or receive the Services or exercise rights under the parties’ agreement.

Confidential information may be disclosed to personnel and advisers with a legitimate need to know who are subject to appropriate confidentiality duties, or as legally required. When legally permitted, the receiving party will provide reasonable notice of a compelled disclosure.

These obligations do not apply to information independently developed, lawfully obtained without a confidentiality obligation, or publicly available through no breach of these Terms.

13. Third-Party Services and Automated Features

The Services may connect with third-party software, hosting providers, payment processors, communication platforms, or data sources. Your direct use of an independently selected third-party service may be governed by that provider’s terms.

You are responsible for authorizing integrations and reviewing the permissions you grant. We are not responsible for an independently selected provider’s conduct, but using subcontractors does not eliminate our own contractual or legal responsibilities.

Where artificial intelligence or automated features are offered, you must review outputs before relying on them or using them in customer communications or consequential decisions. Automated outputs are not a substitute for appropriate professional judgment or required human review.

No artificial intelligence output, forecast, lead score, or recommendation is a guarantee of accuracy or business results.

14. Suspension and Termination

We may suspend access when reasonably necessary to address a security threat, unlawful activity, material misuse, or overdue undisputed fees after notice and a reasonable opportunity to resolve nonpayment.

Where practical, we will explain the reason, limit suspension to the affected Services, and restore access when the issue is resolved. Immediate action may be taken when delay would create a material security, legal, or operational risk.

Either party may terminate an affected Order if the other materially breaches it and does not cure the breach within 30 days after written notice. A breach that cannot reasonably be cured may justify earlier termination.

We may decline to renew a subscription by providing at least 30 days’ notice. Termination does not eliminate accrued payment obligations, applicable refund rights, or provisions intended to survive termination.

15. Data Export, Retention, and Deletion

Unless a different period is stated in your Order or data processing agreement, you may request an export of available Customer Content in a commonly used format for 30 days after termination.

We may provide export through a secure alternative when ordinary account access must remain suspended. You should maintain appropriate independent copies of information important to your business.

After the export period, we may delete Customer Content, subject to applicable law, our data processing agreement, and legitimate retention requirements. Residual backup copies will remain protected and be removed according to applicable retention schedules.

When your license to Licensed Data ends, you must stop using it and delete copies unless your Order expressly permits continued use or law requires limited retention. Legally retained records may not be used for new marketing or another unauthorized purpose.

Both parties must honor applicable correction, deletion, suppression, and opt-out requirements. A right to retain data under an Order does not override those requirements.

16. Service Availability and Warranty Disclaimers

Support availability and any service-level commitments are stated in your Order. Unless expressly agreed, we do not guarantee continuous availability or a particular response or resolution time.

Except for our express commitments and warranties that cannot lawfully be excluded, the Services and Licensed Data are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and noninfringement.

We do not guarantee that every data record will remain current, that every lead will respond, or that using the Services will produce particular sales, revenue, deliverability, rankings, or other business outcomes.

These disclaimers do not excuse a failure to meet expressly agreed specifications, invalidate an express warranty, or eliminate responsibility that applicable law does not permit us to disclaim.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Company will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the Services, including lost profits, lost business opportunities, or business interruption.

Subject to the exceptions below, Company’s total aggregate liability arising from or relating to the affected Services will not exceed the greater of $100 or the fees paid or payable by you for those Services during the 12 months immediately preceding the first event giving rise to the claim.

These exclusions and limitations do not apply to fraud, willful misconduct or injury, gross negligence, violations of law whether willful or negligent, or any other liability that applicable law does not permit to be excluded or limited.

Nothing in these Terms waives nonwaivable consumer protections, privacy rights, statutory remedies, or other mandatory legal rights.

18. Third-Party Claims and Indemnification

To the extent permitted by law, you will defend and indemnify Company against third-party claims and resulting damages, approved settlements, and reasonable legal costs to the extent caused by your unlawful use of the Services, infringement through Customer Content you supply, or unauthorized marketing communications you initiate or direct.

This obligation does not apply to the extent a claim results from our breach, negligence, misconduct, or violation of law.

We will provide prompt notice, reasonably cooperate, and allow you to control the defense using qualified counsel. You may not settle a claim in a manner that admits fault on our behalf, imposes nonmonetary obligations on us, or fails to release us without our prior written consent.

19. Governing Law and Disputes

These Terms are governed by Montana law and applicable federal law, without displacing mandatory protections that apply under another jurisdiction’s law.

Before filing a lawsuit, the parties will attempt in good faith to resolve the dispute through written notice and discussion for up to 30 days. This process does not prevent emergency relief, a filing necessary to preserve a legal deadline, an eligible small-claims proceeding, or a complaint to a government agency.

Subject to mandatory legal rights, disputes will be brought in the state courts located in Yellowstone County, Montana, or, where federal jurisdiction exists, the United States District Court for the District of Montana.

These Terms do not require binding arbitration or waive the right to participate in a class action.

20. Changes to These Terms and Notices

We may revise these Terms prospectively. We will identify the revised effective date and provide at least 30 days’ notice of material changes affecting existing customers, except when an earlier change is required by law or reasonably necessary to address an urgent security issue.

Changes that materially affect an existing paid commitment will ordinarily take effect at renewal unless you agree otherwise. We will obtain additional affirmative acceptance when required by law. Changes will not apply retroactively to an existing dispute.

Contractual notices may be sent to the email address associated with your account or through another method required by law. You are responsible for keeping your contact information current.

Legal notices to Company should be sent to [email protected] and 817 Governors Blvd. Billings, MT. 59105

21. General Provisions

These Terms, your accepted Order, and any applicable separately executed agreements constitute the parties’ agreement concerning the Services. They do not eliminate rights or remedies that cannot be excluded by contract.

If a provision is unenforceable, it will be limited or severed to the extent permitted by law, and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver of future enforcement.

Neither party may assign its agreement without the other’s reasonable consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets, provided the successor assumes the agreement and the assignment complies with applicable law.

Neither party is responsible for delays caused by events reasonably beyond its control, provided it takes reasonable steps to reduce their effects. This does not excuse payment for Services already delivered, applicable refund obligations, or nonwaivable legal duties.

The parties are independent contractors. These Terms do not create a partnership, employment relationship, or joint venture.

22. Contact Information

LeadsHydra LLC
Doing business as: LeadsHydra
817 Governors Blvd
Billings, Montana 59105, United States

General Support: [email protected]
Billing and Cancellation: [email protected]
Privacy Requests: [email protected]
Legal Notices: [email protected]
Telephone: [Business Telephone Number]